Support

At Twiga Hosting customer support is a top priority. All of our customers receive free technical support 24 hours a day, 7 days a week. Our technical support team is staffed by individuals with extensive experience in domain hosting, design, and E-commerce. We also have a variety of searchable knowledgebases & a searchable FAQ.

Immediate Online Support Information:

• Video Tutorials
  Watch videos providing step-by-step instruction on basic tasks. Topics cover email, control panels, and much more. More
  
  
• Knowledgebase
  Constantly updated with the latest support information, the Knowledgebase can provide the answers to many common questions. More
  
  
• Online Manuals
  Manuals for control panels, shopping carts, and more. More
  
  
• QuickStart Guides
  Learn the basics of ecommerce, reseller and domain hosting using these handy guides. More
  
  
• PreSales FAQ
  Get answers to basic questions about Twiga Hosting's services. More

Tech Support Contact Information:

• Live Chat
  Our Online PHPLive Chat is an always-on chat system to help get your questions answered fast. Available 24 Hours a day 7 Days a Week and 365 Days a Year!.
  
  
• Help Desk
  Submit your questions to our tech support Help Desk system. Like Chat, our Help Desk is manned 24/7 and all interaction with our representatives is tracked via a ticketing system. Registration is a click away.
  
  
• Callback Request
  Got Questions? Tell us when you're available and we'll call you back, no matter where you are. Call backs are normally dealt with within 4-6 hours during office hours. form
  
  

Twiga Hosting Name Server Info

• Shared Hosting (accounts opened since 9/8/04):
  Primary Server: ns100.Twigahosting.com
  Secondary Server: ns101.Twigahosting.com
  
  
• Shared Hosting
  Primary Server: ns.Twigahosting.com
  Primary Server IP:
  Secondary Server: ns2.Twigahosting.com
  Secondary Server IP: